Refund policy

Refund & Return Policy

Last updated: 18th January 2026

Thank you for shopping with Mind Body and Soles. As a dropshipping business, we work with trusted third-party suppliers to deliver products directly to you. Please read our policy carefully before making a purchase.

Important Information About Dropshipping

Because our products are shipped directly from our suppliers:

  • Delivery times may vary depending on location

  • Returned items may need to be sent to a supplier warehouse, which may be located outside your country

  • We cannot offer instant exchanges

None of this affects your statutory consumer rights.

EU & UK Customers – Right of Withdrawal

If you are located in the European Union or the United Kingdom, you have the legal right to cancel or return your order within 14 days of receiving your item, for any reason and without justification.

To exercise this right:

  • You must notify us within 14 days of delivery

  • Items must be unused and in original condition

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or incorrect.

Exceptions (EU/UK)

The right of withdrawal does not apply to:

  • Personalized or made-to-order products

  • Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed

  • Digital products once access or download has begun

US & Other International Customers – Returns

For customers outside the EU/UK, we offer a 30-day return policy from the date of delivery.

To be eligible:

  • Items must be unused, unworn, and in original packaging

  • Proof of purchase is required

Return shipping costs are non-refundable and paid by the customer unless the item is defective or incorrect.

How to Request a Return

To initiate a return, please contact us at sophie@mindbodyandsoles.com with:

  • Your order number

  • Reason for return

We will provide the correct return address and instructions.
Do not send items back without authorization, as they may be lost or rejected by our suppliers.

Refunds

Once your return is received and inspected by our supplier:

  • We will notify you of approval or rejection

  • Approved refunds are issued to the original payment method

  • Refund processing may take 5–10 business days, plus additional time depending on your payment provider

Original shipping costs are non-refundable unless required by law or due to our error.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us.
If an item is confirmed lost in transit, we will offer a replacement or refund, depending on availability.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48–72 hours of delivery

  • Include photos of the item and packaging

We will arrange a replacement or refund at no additional cost to you.

Exchanges

Due to the nature of dropshipping, we do not offer direct exchanges.
If eligible, you may return the item and place a new order.

Digital Products

Digital products are non-refundable once access or download has begun, unless required by law.

Statutory Rights

This policy does not affect your statutory rights under applicable EU, UK, or US consumer protection laws.

Contact Information

Business Name: Mind Body and Soles
Email: sophie@mindbodyandsoles.com
Business Address: 134 Nayland Road, Colchester, Essex, CO4 6AN