Refund & Return Policy

Last updated: 29 September 2026

We want you to feel confident shopping with Mind Body and Soles. If an item is not right for you, we’re here to help.

30-Day Returns

Customers in the UK, USA, Australia and every other country we deliver to can request a change-of-mind return within 30 days of receiving their order.

Email sophie@mindbodyandsoles.shop with your order number and the item you wish to return. You do not need to give a reason, although your feedback is welcome. We’ll provide the correct return address and instructions. Please send the item back within 14 days of telling us you wish to return it.

You may try clothing on to check its fit and appearance. Please take reasonable care of the item and return it with any labels and packaging you still have. We may make a deduction for a loss in value caused by handling beyond what is needed to check the item, where permitted by law.

UK and EU Cancellation Rights

Customers in the UK and EU generally have a legal right to cancel an eligible online order within 14 days of receiving it, without giving a reason. After telling us you wish to cancel, you have a further 14 days to send the goods back.

Our 30-day returns offer gives you additional time to request a change-of-mind return. It does not replace or limit your legal rights.

Certain goods may be excluded from the legal cancellation right, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception will be made clear before purchase.

Return Postage

For a change-of-mind return, you are responsible for the direct cost of sending the item back. Orders may be fulfilled from different locations, so we’ll confirm the correct return address when you contact us. Return postage may be international.

If an item is faulty, damaged, incorrect or not as described, contact us. We’ll arrange an appropriate remedy and cover reasonable return costs where required by law.

Refunds

Eligible refunds are made to the original payment method. We may wait until we receive the returned item, or until you provide evidence that you have sent it, before issuing your refund. We’ll process it promptly and within the deadline required by applicable law. Your payment provider may take additional time to show the funds in your account.

Where UK or EU cancellation law applies, we’ll also refund any standard outbound delivery charge you paid. If you chose a more expensive delivery service, the additional cost above standard delivery is not normally refundable.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty, incorrect or not as described, please email returns@mindbodyandsoles.shop with your order number. Photos can help us resolve the issue more quickly, but they are not required to contact us.

Please let us know as soon as you reasonably can. There is no 48–72 hour deadline for exercising your statutory rights. We’ll review the issue and provide a refund, repair or replacement as appropriate under the law that applies to your purchase.

Orders Delivered Separately

Items in the same order may arrive in separate parcels. If part of your order has not arrived, contact us with your order number so we can check its tracking and help resolve it.

Exchanges

We do not currently process direct exchanges. If you would like a different size or colour, contact us about returning the original item and place a new order for your preferred option.

Contact Us

Business name: Mind Body and Soles
Returns: sophie@mindbodyandsoles.com
General enquiries: sophie@mindbodyandsoles.com
Business address: 134 Nayland Road, Colchester, Essex, CO4 6AN

This policy does not affect your statutory consumer rights.