Terms of Service

Last updated: 29 September 2026

Welcome to Mind Body and Soles. These terms explain how you may use our website and what to expect when you place an order with us. Please read them alongside our Shipping Policy, Refund & Return Policy and Privacy Policy.

Nothing in these terms limits any consumer rights that apply to your purchase.

1. About Us

This website is operated by Mind Body and Soles. We work with fulfilment partners, and some products are shipped directly from third-party suppliers or international warehouses. Items in the same order may therefore arrive separately. We remain your point of contact for questions about your order.

2. Using Our Website

Please use our website lawfully and do not interfere with its operation or attempt to access it without authorisation. If you are under the age required to make a purchase where you live, a parent or guardian should place the order for you.

3. Products and Availability

We work to keep product descriptions, images, sizes, colours and availability accurate. Colours may appear slightly different depending on your screen. If we discover a material error affecting your order, we’ll contact you and explain your options.

Products and availability may change. Any change to a product listing will not remove your rights in relation to an order you have already placed.

4. Prices and Payment

Prices are shown in the currency selected on the website, where available. The total price and any applicable charges will be shown before you place your order. We currently advertise free tracked delivery on orders to countries available at checkout.

Payment is handled through the payment methods offered at checkout. If a price or product detail is clearly incorrect, we’ll contact you before fulfilling the order. If we cannot fulfil an order for which you have paid, we’ll refund the affected amount.

5. Orders

After placing an order, you should receive an order confirmation at the email address you provided. Please check your order details and contact us promptly if anything is incorrect.

We may need to contact you if an item becomes unavailable or we cannot fulfil an order. If we cannot agree on a suitable alternative, we’ll refund the affected item or order.

6. Delivery

Our Shipping Policy explains processing, estimated delivery times, tracking, separate parcels and international shipments. Delivery dates are estimates unless we expressly agree to a guaranteed date with you.

If an order is delayed, missing or damaged, contact us at orders@mindbodyandsoles.com so we can investigate and resolve the issue. Working with a fulfilment partner does not remove our responsibilities to you under applicable consumer law.

7. Cancellations, Returns and Refunds

Our Refund & Return Policy explains our 30-day change-of-mind returns offer, how to request a return and what happens if an item is faulty, damaged, incorrect or not as described.

If you need to cancel an order before it is dispatched, contact us as soon as possible. We’ll try to stop shipment. If the order has already been dispatched, our returns policy and any legal cancellation rights that apply to you still remain available. Supplier processing does not remove those rights.

8. Information You Provide

Please provide accurate delivery and contact details when ordering. If you notice a mistake, contact us promptly. We’ll try to correct it before dispatch, although changes may not be possible once a parcel has shipped.

9. Website Content

The text, images, logos and other material on this website belong to Mind Body and Soles or are used with permission from their owners. Please do not reproduce or use them commercially without permission from the relevant rights holder.

10. Website Availability

We may update the website or temporarily interrupt access for maintenance or technical reasons. We’ll take reasonable steps to keep information accurate and the website available, but cannot promise uninterrupted access at all times.

11. Your Consumer Rights

Nothing in these terms excludes or limits liability that cannot legally be excluded, or restricts your rights concerning faulty goods, goods that are not as described, delivery, cancellations or refunds.

Customers in the UK, USA, Australia and other destinations may have rights under the consumer laws that apply to their purchase. Our policies are intended to operate alongside those rights.

12. Governing Law

These terms are governed by the law of England and Wales. This does not prevent a consumer from relying on any mandatory protections available under the laws that apply where they live.

13. Changes to These Terms

We may update these terms from time to time. The version published when you place an order will generally apply to that order; later updates will not remove rights you already have.

14. Contact Us

Business name: Mind Body and Soles
General enquiries: sophie@mindbodyandsoles.com
Order enquiries: sophie@mindbodyandsoles.com
Business address: 134 Nayland Road, Colchester, Essex, CO4 6AN