Shipping Policy

Last updated: 29 September 2026

We want you to know what to expect from the moment you place your order. Here is how delivery works at Mind Body and Soles.

Free Tracked Delivery

We offer free tracked delivery on every order to the countries available at checkout. There is no minimum spend.

Processing and Delivery Times

We usually process orders within 48 hours on business days. Orders placed over a weekend or public holiday may be processed on the next business day.

UK orders typically arrive in around 7–10 days. Delivery to the USA, Australia and other destinations can take longer. Delivery times vary by product, destination and carrier; any estimate shown at checkout or in your order updates should be treated as an estimate rather than a guaranteed arrival date.

If you need an order by a particular date, please contact us before purchasing so we can help you assess the likely delivery time.

Where Orders Ship From

We work with fulfilment partners, and some products ship directly from international warehouses. Items from the same order may be sent in separate parcels and arrive on different days. You will not be charged additional delivery fees because an order is split into multiple shipments.

Tracking Your Order

When your order is dispatched, we’ll send you a shipping confirmation with tracking details. Tracking can take 24–72 hours to show its first update after dispatch.

If you have not received a shipping update or need help tracking your parcel, email sophie@mindbodyandsoles.com with your order number.

Customs, Duties and Taxes

International shipments may be subject to customs checks, duties, taxes or import charges under the rules of the destination country. Any charges that are not collected at checkout may be payable by the recipient. Customs processing can also affect delivery times.

If you are unsure whether additional charges may apply to your destination, please contact us before ordering.

Address Changes

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us as soon as possible at sophie@mindbodyandsoles.com. We’ll try to update the address before dispatch, but we cannot guarantee a change once the order is being prepared or has shipped.

If a parcel is delayed or returned because of an incorrect or incomplete address, contact us and we’ll help you review the available options.

Delayed, Missing or Damaged Orders

If your order has not arrived within the estimated delivery period, or tracking appears to have stopped updating, email sophie@mindbodyandsoles.com with your order number. We’ll investigate with the delivery partner and work to resolve the issue.

If an item arrives damaged, incorrect or incomplete, please contact us as soon as you reasonably can. Photos of the item and packaging are helpful, but there is no 48–72 hour deadline for exercising your statutory rights. Our Refund & Return Policy explains how we handle these issues.

Contact Us

Business name: Mind Body and Soles
Order and delivery enquiries: sophie@mindbodyandsoles.com
Business address: 134 Nayland Road, Colchester, Essex, CO4 6AN

This policy does not affect your statutory consumer rights.